The business process outsourcing (BPO) sector in Fiji is known as the BPO “Hub of the Pacific” and as a result of the Fijian Government's effort to diversify the country’s economy, this sector has significantly grown over the past decade.

Providing a range of services encompassing data entry, social media, call centres, digital marketing, IT help desks, accounts, and HR the option to outsource key business functions to Fiji is becoming widely utilised due to the shift for greater diversification in Fiji's COVID-19 recovery.

With a 96% literacy rate, English as one of the nationally spoken languages, neutral accent, competitively priced services, proximity to both Australia and New Zealand and mutual cultural understanding between the three countries, have all led to Fiji experiencing an up-take in the BPO sector services.

Matchboard - a company that connects businesses to services and solutions such as contact centres - recently developed a 61 Essential Facts Guide about Outsourcing to Fiji to assist in further opportunities.

For decades, Fiji has been producing garments for some of the most iconic brands in Australia and New Zealand. Fiji offers a high-end, ethical and cost-effective alternative solution for smaller orders. In addition, the ‘Make it in Fiji’ initiative guarantees that manufacturers are committed to a process of continuous improvement in all aspects of their business.

Since COVID-19, brands all over the world have been impacted by the disruption of their supply chains; they have been forced to rethink their strategy and look for suppliers outside the traditional markets. As a result of the Textile, Clothing and Footwear Council (TCF) efforts to promote Fijian manufacturing, both regionally and around the world, businesses in this sector are booming.

Performance Flotation Development (PFD), a sportswear and life jackets manufacturer in Suva, reported a 20% increase in their lifejacket production and a 10% increase in sports clothing’s demand to compare to the same period in 2020. Managing Director, Mike Towler, said it is their best season in the past four years.

The Fiji Consulate General & Trade Commission to Australia and New Zealand, has supported the textile sector in Fiji through several initiatives including exhibitions and trade shows in their respective markets, introducing new buyers and facilitating communication with existing ones.

For more information about the sector and potential business opportunities please contact our teams in Australia and New Zealand.